Human and Organizational Performance – MCDA CCG, Inc

Human and Organizational Performance - MCDA CCG, Inc

HOP Image
MCDA CCG Discusses HOP

What is Human and Organizational Performance?

Human and organizational performance examines the coming together of systems and people. Where as people are highly variable, systems tend to be static and constant.  These characteristics are very important to overall success.  We want stability and predictability in our systems, but we need variability in the people who operate the systems.  People are great at making adjustments and making assessments based on their current situations.  Human and organizational performance attempts to optimize this interaction.


Human and organizational performance is based on these five principles:

  1. People are Fallible:  People are highly variable.  This is usually a good trait – we need to be able to adapt to any given situation.  But we don’t always make the right decisions or take the correct actions.  We are subject to errors.  It has been argued that error is essential to learning.  But what about when the errors result in tragic outcomes?
  2. Error-Likely Situations are Predictable:  Some situations are more at risk for errors than others.  We can observe these situations before an error actually occurs.  But we’ve got to look.
  3. All Human Actions are Influenced by Context:  Our decisions and actions are shaped in large part by our situational context.  That includes both the systemic context as well as the other people around us.
  4. Operational Upsets Can Be Avoided:  Resistance is not futile!  If we accept that people are fallible, that the situations in which they are likely to commit errors are predictable, and that all human actions are influenced by context, we can build resiliency into our systems.
  5. Our Response to Failure Matters:  When things go wrong, how do we respond?  Do we blame the adverse outcome on the error and/or the person who committed it?  Or do we observe, learn, and improve our systems, thereby reducing the risk of a future failure?

Knowing what causes humans to be successful or what causes humans to fail, allows you to develop systems to stay on track to achieving the organizations goals.  Whether you are trying to improve an existing process, investigating an incident, or looking to identify and manage risks, its very helpful to have an understanding of human nature and how it influences and gets influenced by the systems that people interact with.  At the end of the day, we are trying to accomplish our goals on budget, and on time.


Some improvement practitioners see HOP as a stand-alone effort, superseding other forms of problem-solving such as root cause analysis or failure modes and effects analysis.  But each of these methods/philosophies/tools compliments the others.  When it comes to HOP/RCA/FMEA, we at MCDA CCG see it as an “AND” relationship.


At MCDA CCG, Inc., we use various methods to implement and track process improvements throughout organizations.  If you would like to learn more about how MCDA CCG can help you and your process improvement team, contact us today!

We have expertise in the following areas:  Aerospace Manufacturing, Aerospace Assembly, Quality Control, Lean Manufacturing, RCCA, and more.

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