ServiceNow Unveils “The Operate Survey,” A In depth International Watch of COVID-19’s Effects on Do the job and the Prospects Forward for Enterprise and Workforce Innovation

SANTA CLARA, Calif.–(Business enterprise WIRE)–ServiceNow (NYSE: NOW), the leading digital workflow enterprise that makes perform, get the job done improved for people today, nowadays launched The Function Study, a single of the most detailed worldwide surveys to date on COVID-19’s impression on do the job and the prospects ahead for a wave of digital innovation in how individuals function and corporations run.

Executives and staff members surveyed in 11 international locations throughout multiple industries concur: technologies enabled them to pivot to new techniques functioning faster than considered feasible, and electronic transformation will accelerate innovation.

“The world’s spectacular pivot to doing the job digitally is exhibiting every person what the future of work appears to be like,” stated ServiceNow CEO Invoice McDermott. “Electronic workflows are the way company will get done in the 21st century. There’s no heading back again. Electronic transformation will speed up. New means of working will turn out to be the norm. We are on the cusp of an unprecedented wave of workflow and workplace innovation.”

Fielded in September by Wakefield Study on behalf of ServiceNow, The Get the job done Survey engaged 9,000 executives and workers throughout a number of industries, which include fiscal expert services, health care, telecommunications, production, and the general public sector, in the United States, United Kingdom, France, Germany, Ireland, Netherlands, India, Japan, Singapore, Australia, and New Zealand.

Key results involve:

  • 92% of executives say the pandemic produced their corporation rethink how they work 87% of workforce say it’s an improvement.
  • 91% of executives and 87% of employees say their firm transitioned to new methods of operating a lot quicker than they believed feasible.
  • COVID-19 has lessened functioning bills for 88% of organizations surveyed, building chances for investments in electronic transformation, analysis and progress, internet marketing, and development.

Corporations have innovated rapidly but will require to stage up to continue the pace

At minimum half of executives and employees consider transitioning to the new standard will be even a lot more challenging than the preliminary shock of COVID-19 (50% executives and 53% staff members). This challenge is exacerbated due to the fact most firms are at a electronic downside, with 91% of executives admitting they however have offline workflows, which include document approvals, stability incident experiences, and technologies guidance requests. Development has been produced, but months into functioning from home, 60% of executives and 59% of workers say their businesses even now do not have a totally built-in system to take care of digital workflows.

In spite of adapting to COVID-19, self-confidence is low that corporations could promptly transform all over again

New units place in position as a end result of COVID-19, which workers (87%) say produced new and greater techniques of working, have been created on the fly and are susceptible to the upcoming significant disruption. Most executives and workforce say their crucial organization features would not be capable to adapt inside of 30 days in the occasion of a further disruption. The only section that captured a the greater part of self esteem for executives and workers was IT, with 61% of executives and 66% of employees imagining IT could adapt in a month. Client service, HR, finance, and profits and advertising and marketing didn’t make the slash, revealing far more possibilities for innovation across the business.

You’re only as fantastic as your people today: winning nowadays implies embracing dispersed operate better and speedier than the competition

Even though the benefits of remote work are universally touted (99% executives, 94% employees), months into doing the job from home, the worries are getting to be much more apparent. Both executives (93%) and staff (83%) express true fears about how remote work will impression the small business transferring forward. The biggest considerations and gains with continued remote operate is dependent on exactly where you sit.

  • Executives are most fearful about outputs—delays in solution or assistance shipping and delivery (54%), whilst their personnel are most involved about the inputs—reduced collaboration involving business units (48%).
  • Workers say that time saved from not commuting or traveling (54%) has benefited them most, when executives believe that far better use of technology to make improvements to effectiveness (50%) is the biggest profit to their teams.

Private protection is paramount: resuming in-person perform hinges on whether or not staff sense harmless

60% of employees believe their business will prioritize small business continuity more than workplace security. Extra astonishing is the truth that 44% of executives truly believe this as properly. Even if a business will make an hard work to place security first, staff don’t assume they can pull it off. 46% of workforce do not imagine their organization will choose the important ways to guarantee their basic safety. Remarkably, executives agree. Practically a 3rd of executives (32%) acknowledge they do not think their organization will get the ideal measures for basic safety.

COVID-19 has improved corporate paying out: companies will prioritize electronic transformation investments

COVID-19 has lessened operational expenses for 88% of businesses, releasing up assets for innovation, resilience, recovery, and development. Long gone is small business vacation, in-individual situations, and other working expenditures. Executives and staff members both equally agree that all those expense financial savings need to be redirected into electronic transformation (57% of executives 44% of staff) – beating out new enterprise (45% of executives 36% of staff) R&D (43% of executives 35% of workers) and marketing and marketing (42% of executives 30% of personnel) to top rated their want lists.

Far more facts about The Operate Study can be found by accessing the survey conclusions slide deck and infographic.

Study Methodology

Wakefield Exploration fielded an on the net quantitative study concerning September 1st and September 10th, 2020 to 900 C-amount executives and 8,100 business office pros (personnel) from providers of 500 or extra employees in the pursuing nations around the world: United States, United Kingdom, France, Germany, Ireland, Netherlands, India, Japan, Singapore, Australia, and New Zealand. Whilst Wakefield surveyed throughout industries, the results emphasize meaningful variances from workforce in the next five essential industries: money expert services, healthcare, manufacturing, telecommunications, and public sector.

About ServiceNow

ServiceNow (NYSE: NOW) is building the environment of function, do the job greater for men and women. Our cloud‑based platform and remedies produce electronic workflows that create terrific experiences and unlock productiveness for staff and the company. For much more details, visit:

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